Customer Service Commitment

At Penn and Associates, we are dedicated to providing the highest quality customer service and to continually meet and exceed the expectations of our clients. We desire our clients to have complete confidence in our services and the insights of our marketing research surveys. Our pledge is a commitment to providing relevant, accurate, and reliable marketing research information to all kinds of organizations. We place great importance on our clients' confidence in our services.

We are committed to provide responsive and informed insights that respect the integrity and confidentiality of the client/consultant relationship. We are committed to developing effective working partnerships between ourselves and our vendors and subconsultants. We strive to recognize and respect the needs and rights of all individuals. We invest to continuously improve our software and services.

Clients and survey-respondents can expect all at Penn and Associates to be courteous, respectful, and considerate. Our researchers identify themselves by name for all communications with survey respondents. Field agents are fully-trained to listen and respond appropriately and to understand face-of-the-client respresentation in approaching our clients' customers for interviews. We strive to conduct all business operations with efficiency, integrity, fairness, and professionalism. Our aim is to provide our clients with relevant, accurate, and up-to-date insights in a timely fashion.

If a problem arises, we will deal with the matter straightaway. We will advise what action can be taken if a problem cannot be dealt with immediately.

Penn and Associates continuously improves the quality of communications we provide. These services include fulfilling our contractual responsibilities, providing relevant information and support, and supporting our clients and partners. We will answer emails, phone calls, and letters clearly and as immediately as possible and within 24 hours of receipt. We will provide professional, courteous, and efficient responses. This website is maintained by Penn and Associates. We endeavor to fulfill our clients' expectations from project initiation to project conclusion.