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Customer Service Commitment
At Penn and Associates, we are dedicated to providing the highest
quality customer service and to continually meet and exceed the
expectations of our clients. We desire our clients to have complete
confidence in our services and the insights of our marketing research
surveys. Our pledge is a commitment to providing relevant, accurate,
and reliable marketing research information to all kinds of
organizations. We place great importance on our clients' confidence in
our services.
We are committed to provide responsive and informed insights that
respect the integrity and confidentiality of the client/consultant
relationship. We are committed to developing effective working
partnerships between ourselves and our vendors and subconsultants.
We strive to recognize and respect the needs and rights of all
individuals. We invest to continuously improve our software and
services.
Clients and survey-respondents can expect all at Penn and Associates
to be courteous, respectful, and considerate. Our researchers identify
themselves by name for all communications with survey respondents.
Field agents are fully-trained to listen and respond appropriately and
to understand face-of-the-client representation in approaching our
clients' customers for interviews. We strive to conduct all business
operations with efficiency, integrity, fairness, and professionalism. Our
aim is to provide our clients with relevant, accurate, and up-to-date
insights in a timely fashion.
If a problem arises, we will deal with the matter straightaway. We will
advise what action can be taken if a problem cannot be dealt with
immediately.
Penn and Associates continuously improves the quality of
communications we provide. These services include fulfilling our
contractual responsibilities, providing relevant information and
support, and supporting our clients and partners. We will answer
emails, phone calls, and letters clearly and as immediately as possible
and within 24 hours of receipt. We will provide professional, courteous,
and efficient responses. This website is maintained by Penn and
Associates. We endeavor to fulfill our clients' expectations from project
initiation to project conclusion.
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