Customer Service Commitment
Penn and Associates are dedicated to providing the highest quality customer service and to continually meet and exceed the expectations of our clients. We desire our clients to have complete confidence in our services and the reasonableness of our economic impact analysis. Our pledge is a commitment to providing relevant, accurate, and reliable information. We place great importance on our clients' confidence in our services.

We are committed to providing responsive and informed reporting that respects the integrity and confidentiality of the client/consultant relationship and the needs and rights of all individuals. We invest to continuously to improve our software and services. We strive to conduct all business operations with efficiency, integrity, fairness, and professionalism. Our aim is to provide our clients with relevant, accurate, and up-to-date information and insights in a timely fashion.

Penn and Associates continuously improves the quality of communications we provide. These services include fulfilling our contractual responsibilities, providing relevant information, and supporting our clients and partners. We will answer emails, phone calls, and letters clearly and as immediately as possible and within twenty-four hours of receipt. We will provide professional, courteous, and efficient responses. We endeavor to fulfill our clients' expectations from project initiation to project conclusion.