Customer Service Commitment
Penn and Associates, Inc. are dedicated to providing the highest
quality of customer service and to continually meet and exceed the
expectations of our clients. We desire our customers to have complete
confidence in our services and the insights of our marketing research
surveys. Our pledge is a commitment to providing relevant, accurate,
and reliable marketing research information to all kinds of
organizations. We place great importance on our clients' confidence in
We are committed to provide responsive, informed insights that
respect the integrity and confidentiality of the client/consultant
relationship. We are committed to developing effective working
associations between ourselves and our business partners. We strive
to recognize and respect the needs and rights of all individuals. We
invest to continuously improve our software and services.
Clients and survey responents can expect Penn and Associates to be
courteous, respectful, and considerate. Our researchers identify
themselves by name for all communications with survey respondents.
Field agents are trained to listen and respond appropriately. We strive
to conduct all business operations with efficiency, integrity, fairness
and professionalism. Our aim is to provide our clients with relevant,
accurate and up-to-date insights in a timely fashion.
If a problem arises, we will deal with the matter straightaway. We will
advise what action can be taken if a problem cannot be dealt with
Penn and Associates, Inc. seek to continuously improve the quality of
service we provide. These services include fulfilling our contractual
responsibilities, providing relevant information and support, and
responding to our clients and partners. We will answer emails, phone
calls, and letters clearly and as immediately as possible and within 24
hours of receipt. We will provide professional, courteous and efficient
responses. This website is maintain by Penn and Associates, Inc. and
may be readily accessed. We endeavor to fulfill our clients'
expectations from project initiation to project conclusion.