Customer Service Commitment


Penn and Associates, Inc. are dedicated to providing the highest quality of customer service and to continually meet and exceed the expectations of our clients. We desire our customers to have complete confidence in our services and the insights of our marketing research surveys. Our pledge is a commitment to providing relevant, accurate, and reliable marketing research information to all kinds of organizations. We place great importance on our clients' confidence in our services.

We are committed to provide responsive, informed insights that respect the integrity and confidentiality of the client/consultant relationship. We are committed to developing effective working associations between ourselves and our business partners. We strive to recognize and respect the needs and rights of all individuals. We invest to continuously improve our software and services.

Clients and survey responents can expect Penn and Associates to be courteous, respectful, and considerate. Our researchers identify themselves by name for all communications with survey respondents. Field agents are trained to listen and respond appropriately. We strive to conduct all business operations with efficiency, integrity, fairness and professionalism. Our aim is to provide our clients with relevant, accurate and up-to-date insights in a timely fashion.

If a problem arises, we will deal with the matter straightaway. We will advise what action can be taken if a problem cannot be dealt with immediately.

Penn and Associates, Inc. seek to continuously improve the quality of service we provide. These services include fulfilling our contractual responsibilities, providing relevant information and support, and responding to our clients and partners. We will answer emails, phone calls, and letters clearly and as immediately as possible and within 24 hours of receipt. We will provide professional, courteous and efficient responses. This website is maintain by Penn and Associates, Inc. and may be readily accessed. We endeavor to fulfill our clients' expectations from project initiation to project conclusion.