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Customer Service Commitment
Penn and Associates are dedicated to providing the highest quality
customer service and to continually meet and exceed the expectations
of our clients. We desire our clients to have complete confidence in our
services and the reasonableness of our economic impact analysis. Our
pledge is a commitment to providing relevant, accurate, and reliable
information. We place great importance on our clients' confidence in
our services.
We are committed to providing responsive and informed reporting that
respects the integrity and confidentiality of the client/consultant
relationship and the needs and rights of all individuals. We invest to
continuously to improve our software and services. We strive to
conduct all business operations with efficiency, integrity, fairness, and
professionalism. Our aim is to provide our clients with relevant,
accurate, and up-to-date information and insights in a timely fashion.
Penn and Associates continuously improves the quality of
communications we provide. These services include fulfilling our
contractual responsibilities, providing relevant information, and
supporting our clients and partners. We will answer emails, phone
calls, and letters clearly and as immediately as possible and within
twenty-four hours of receipt. We will provide professional, courteous,
and efficient responses. We endeavor to fulfill our clients' expectations
from project initiation to project conclusion.
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