CUSTOMER SERVICE COMMITMENT

The mission of Penn and Associates, Inc. is dedication to the highest quality of Customer Service to continually meet the expectations of our valued Customers. We want you to have confidence in our services and results. Our pledge is a commitment to providing relevant, accurate, and reliable marketing research information to all kinds of organization. We offer you this information in recognition of the great importance that we place on your business and your confidence.


WE ARE COMMITTED TO

  1. Providing a service to our clients which is responsive, informed and respects the integrity and confidentiality of the client/consultant relationship.
  2. Developing effective working associations between ourselves and our business partners.
  3. Recognizing and respecting the needs and rights of all individuals.
  4. The continuous improvement of our products and services.
  5. Providing clearly stated minimum standards for our services and evaluating our effectiveness in maintaining these.


YOU CAN EXPECT US TO

  1. Treat you will courtesy, respect and consideration.
  2. Identify ourselves by name when we communicate with you.
  3. Listen and respond appropriately, conduct our dealings with you with efficiency, integrity, fairness and professionalism, provide you with relevant, accurate and up- to-date information when you need it.
  4. Make you aware of the standard of service we aim to provide; actively seek your comments on a regular basis, and by a variety of means, to help us continue to develop our products and services.


IF A PROBLEM ARISES, WE WILL

  1. Wherever possible deal with the matter straightaway.
  2. Advise you of what action can be taken when it cannot be dealt with immediately.
  3. Advise you of any further steps you can take if you remain dissatisfied.


STANDARDS

Penn and Associates, Inc. seeks to continuously improve the way we work and the quality of service we provide. The following standards cover the services that we offer to all those who engage our services and those with whom we are in partnership. These services include fulfilling our contractual responsibilities, providing relevant information and support, and responding to enquiries from clients and partners. The standards we uphold are:

  1. Answer you emails, phone calls, and letters clearly and as immediately as possible and within 24 hours of receipt.
  2. Provide professional, courteous and efficient responses.
  3. Consult users regularly about services and report on findings.
  4. Maintain our website where information about Penn and Associates, Inc. may be readily accessed.
  5. Endeavor to fulfill our clients' and our partners' expectations at both the initiating of a project or contract and at its conclusion.